Frequently Asked Questions

Frequently Asked Questions

To Access Business Email


  1. Go to email.secureserver.net
  2. Enter your full Email Address and Password, and then click Log in.
You can also check your email by going to email.coolexample.com (where coolexample.com is your domain name).

To Set up Email in Outlook 2007

  1. Open Microsoft Outlook 2007. From the Tools menu, select Account Settings.
  2. Click New.
  3. Select Microsoft Exchange, POP3, IMAP, or HTTP, and then click Next.
  4. Enter Your Name, E-mail Address, Password, and password confirmation.
  5. At the bottom, select Manually configure server settings or additional server types and click Next.
  6. Select Internet E-mail, and click Next.
  7. Select either IMAP or POP3 for your Account Type. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server pop.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
    IMAP
    Incoming mail server imap.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
  8. Enter Your Name and full E-mail Address.
  9. Enter your User Name (your full email address) and Password, and select Remember password.
  10. Click More Settings.
  11. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
  12. Select the Advanced tab.
  13. Next to Outgoing Server (SMTP), type 80.
  14. Optional: If you're setting up a POP3 account, under Delivery, select Leave a Copy of Messages on the Server.
  15. Click OK.
  16. Click Next, and then click Finish.

That's it. Go ahead and check your email. If you don't see any messages, press F9 on your keyboard. To make sure you can send messages, try composing an email and sending it to yourself.

To Set up Email in Outlook 2010

  1. Open Microsoft Outlook 2010. Click File, and then click Add Account.
  2. At the bottom, select Manually configure server settings or additional server types, and click Next.
  3. Select Internet E-mail, and click Next.
  4. Enter Your Name and full E-mail Address.
  5. If you have IMAP, select IMAP for your Account Type. If you're not sure, select POP3. Use these settings for your incoming and outgoing servers, depending on the type of email you have:
    POP3
    Incoming mail server pop.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
    IMAP
    Incoming mail server imap.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
  6. Enter your User Name (your full email address) and Password, and select Remember password.
  7. Click More Settings.
  8. Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming mail server. Select the Advanced tab.
  9. Next to Outgoing Server (SMTP), type 80. Then click OK.
  10. Click Next.
  11. Outlook 2010 will test your settings. When it's done, click Close.
  12. Click Finish.

That's it. If everything is working OK, you should see some email messages. If you don't, press the F9 key on your computer to receive messages.

To Set up Email Using Outlook 2013 in Windows

  1. Open Microsoft Outlook 2013.
    • If the Microsoft Outlook Startup Wizard displays, in the Wizard, click Next, and then, on the E-mail Accounts page, click Next.
    • If the Microsoft Outlook Startup Wizard doesn't display, in the Outlook toolbar, go to the File tab, and then click Add Account.
  2. On the Add Account page, click Manual setup or additional server types, and then click Next.
  3. On the Choose Service page, select POP or IMAP, and then click Next.
  4. In the Your Name field, enter the name that you want to display to recipients when sending email from this account.
  5. In the E-mail Address field, enter your email address.
  6. In the Server Information section, for Account Type, select either IMAP or POP3.
  7. Use the following settings for your incoming and outgoing servers, based on the Account Type selected:
    POP3
    Incoming mail server pop.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
    IMAP
    Incoming mail server imap.secureserver.net
    Outgoing mail server (SMTP) smtpout.secureserver.net
  8. In the Logon Information section, in the User Name field, enter your email address.
  9. In the Password field, enter your password.
  10. Optional: If you want Outlook to remember your password, use the check box to select Remember password.
  11. At the bottom of page, click More Settings.
  12. In the Internet E-Mail Settings dialog box, on the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
  13. On the Advanced tab, for the Incoming server port, Outlook 2013 should default to the following:
    POP3
    Incoming server port 110
    Outgoing server port 25 or 80
    IMAP
    Incoming server port 143
    Outgoing server port 25 or 80
  14. On the Add New Account page, click Next.
  15. Outlook will test your account. When finished, click Close to exit the Test Account Settings dialog box.
  16. On the Congratulations page, click Finish.

That's it. If everything is working properly, you should see email messages in your Outlook Inbox. If you don't, press the F9 key on your computer to receive messages.

To Set Up Email on Your Android-based Device

  1. Open your device's email application.
  2. If you already have an email account set up, press Menu and tap Accounts. Press Menu again and tap Add account.
  3. Type your Email address and Password, and click Next.
  4. If you have IMAP, tap IMAP. If you're not sure, tap POP3.
  5. Use these settings for your incoming server, depending on the type of email you have:
    POP3
    Username Enter your full email address.
    Password Enter your email account password.
    POP3 server pop.secureserver.net
    Port 110
    IMAP
    Username Enter your full email address.
    Password Enter your email account password.
    IMAP server imap.secureserver.net
    Port 143
  6. Use these settings for your outgoing server:

    As a troubleshooting step, you must have enabled SMTP relays for your account. For more information, see Managing Your Email Account SMTP Relays.

    SMTP (Outgoing Mail Server)
    SMTP server smtpout.secureserver.net
    Port 80
    Security type None
  7. Select Require sign-in and make sure your Username (your full email address) and Password are correct. Tap Next.
  8. Tap Next again. Name your account and enter the name you want to display on outgoing messages.
  9. Tap Done.

That's it. If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.